Payment and Delivery
Discover the opportunity to dive into the exciting world of aviation by purchasing an unusual gift online without leaving your own home. Let us tell you how to place an order, pay and receive a certificate.
We start work at the end of December
We are expecting you and your loved ones on our simulator
Choose one of the options of using the simulator and press the "Order" button
After that, you will be redirected to a page where you can do the following:
- enter contact details (name, e-mail, contact phone number),
- click on the "Place order" button, after which you will be redirected by the system to the page where you can pay for the purchase by credit card.
If you are unable to pay online by credit card, please write to Sim@flyone.rs to issue an invoice (invoice) by e-mail. Payment at the office through the cashier or terminal is not made.
Refund to the Customer
Refunds are made exclusively using the payment systems DINACARD, VISA, EC/MC and Maestro/IPS payment. Refunds are not made in any other way (in cash or otherwise), except to the payment card account by canceling the original transaction or to the account from which the IPS payment was made. If the card account has been closed or the current account from which the IPS payment was made has been closed, the Customer must indicate in the request the account number to which he wants to make a refund.
The Customer should contact the Institution’s Payment Operations Office by e-mail with the subject: “Transaction reversal” to the following address: ecommerce@altapay.rs, which should contain the following mandatory items:
The Customer should contact the Institution’s Payment Operations Office by e-mail with the subject: “Transaction reversal” to the following address: ecommerce@altapay.rs, which should contain the following mandatory items:
- Description of the reason for the refund or reversal of the transaction:
- Transaction date/time
- Transaction amount
- Transaction amount to be reversed (if it is a part of the transaction)
- Transaction data:
- Order number
- Authorization code (payment card) / End to End transaction reference (IPS)
- Transaction status
- Transaction status code
- Transaction number
- Transaction reference ID
- Name of the User’s EPOS at which the transaction was carried out
- Available customer data (name and surname)
- Seal and signature of the responsible person of Simulator letenja company #1
- Number of the account/card to which the refund is made (in case the initially used account/card has been closed in the meantime)
About the delivery
Delivery of electronic certificates takes place within 1-2 minutes after purchase to the e-mail specified when filling out the order form.
