Cookie Policy

FLIGHTSIM CENTER DOO BEOGRAD (NOVI BEOGRAD), Bulevar Heroja Sa Košara 2В, 11070 Belgrade, registration number 22119940, VAT ID 115147568 (hereinafter "we" or "the controller"), uses cookies and similar technologies on the website flyone.rs. In this document, we explain which cookies we use, for what purposes, on what legal basis, and how you can manage your consent.

What are cookies
Cookies are small text files that are stored on your device when you visit a website. Similar technologies include pixels, local storage, and device identifiers. We use them to make the website function, to measure traffic, and to display advertisements.

Managing consent
We manage cookie consent through the Cookiebot tool (Usercentrics A/S). On your first visit, a banner is displayed where you can accept or reject individual cookie categories. You can change or withdraw your decision at any time by clicking the cookie settings link located in the footer of every page.
We divide cookies into categories:
  • Necessary: enable basic website functions (navigation, cart, security, storing consent). Always active because the website cannot function without them.
  • Preferences: remember your settings, for example language.
  • Statistics: measure how visitors use the website, in aggregated form.
  • Marketing: track visits for measurement and displaying relevant ads.
Legal basis
Necessary cookies are processed on the basis of our legitimate interest in ensuring the website functions. Cookies and technologies from the preferences, statistics, and marketing categories are processed exclusively on the basis of your consent, in accordance with the Law on Personal Data Protection (Official Gazette of RS, No. 87/2018).
Statistics and advertising scripts are not activated before you give consent. Until consent is given, we do not place non-necessary cookies, nor do we forward data to third-party service providers. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

Third-party services we use
The website is built on the Tilda platform. Analytics and advertising tags are loaded via Google Tag Manager (container GTM-TH5T6N8K). Based on a website scan, we use the following third-party services:
  • Google Analytics 4 (GA4), Google Ireland Limited. Purpose: measurement and analysis of traffic. Cookies: _ga, ga*, _gid, _gat. Category: statistics.
  • Google Ads (Google Ireland Limited), including Enhanced Conversions and remarketing. Cookies: _gcl_au, _gcl_ls, test_cookie, pagead/1p-user-list. With your consent, your email address and/or phone number may be forwarded to Google in hashed form (SHA-256). Google does not receive this data in readable form. Category: marketing.
  • Meta Pixel and Conversions API (CAPI), Meta Platforms Ireland Limited. Cookies: _fbp, connect.facebook.net. Conversion measurement and advertising. With consent, certain data (hashed email address or phone number) may be used for event matching (Advanced Matching) in hashed form. With regard to these processing activities, Meta and we may act as joint controllers, in accordance with the Meta Controller Addendum. Category: marketing.
  • Microsoft Clarity, Microsoft Corporation. Cookies: _clck, _clsk, _cltk, ANONCHK, SM. Analysis of website behavior, heatmaps, and session recordings. Sensitive fields are masked by default, but this involves user behavior data. Category: statistics.
  • Microsoft Advertising (Bing UET), Microsoft Corporation. Cookies: MUID, MR, SRM_B. Conversion measurement and advertising. Category: marketing.
  • Vimeo (Vimeo Inc.) for displaying embedded video content on the website.
For technical operation and website security, services that place necessary cookies are also used: Cloudflare and DDoS-Guard (protection and availability), Supabase (database), Tilda (platform). These cookies do not require consent.
Measurement and advertising with Google and Meta are aligned with Google Consent Mode v2 (advanced mode), so that tag behavior and any data forwarding are adjusted to your choice in the banner. The default state for all non-necessary categories is rejected until you give consent.

Retention periods
The retention period for each individual cookie (from a few minutes up to a maximum of 24 months) is stated in the Cookie Declaration table at the bottom of this page, which is automatically updated after each website scan. Data on the service providers' side is stored in accordance with their policies and our settings, generally up to 14 months for analytics and up to 13 months for advertising, or until consent is withdrawn.

Transfer of data outside the Republic of Serbia
The aforementioned service providers may process data outside the Republic of Serbia, including the United States of America, which do not have an adequacy decision regarding the level of protection. The transfer is carried out on the basis of Standard Contractual Clauses (SCC) that we have concluded with the service providers and/or on the basis of your consent, after you have been informed of the possible risks of such transfer.

Your rights
In accordance with the Law on Personal Data Protection, you have the right to:
  • access to your data,
  • rectification and completion,
  • erasure ("right to be forgotten"),
  • restriction of processing,
  • data portability,
  • object to processing,
  • withdraw consent at any time.
Requests can be sent to the email address sim@flyone.rs or by post to FLIGHTSIM CENTER DOO BEOGRAD, Bulevar Heroja Sa Košara 2В, 11070 Belgrade.

Right to lodge a complaint
If you believe that your data is being processed contrary to regulations, you have the right to lodge a complaint with the supervisory authority:
Commissioner for Information of Public Importance and Personal Data Protection
Bulevar kralja Aleksandra 15, 11120 Belgrade
Phone: +381 11 3408 900
Email: office@poverenik.rs
Website: www.poverenik.rs

More information from service providers
Google: https://policies.google.com/privacy
Meta: https://www.facebook.com/privacy/policy
Microsoft: https://privacy.microsoft.com/privacystatement
Cookiebot (Usercentrics): https://www.cookiebot.com/en/privacy-policy/

Cookie table
The current list of all cookies, with name, provider, purpose, and retention period, is displayed below and is automatically updated.